FAQ

Frequently Asked Questions

How do you know which therapy is right for me?

You don’t have to know before we start — that’s our job to help you figure it out! In our initial sessions, we’ll talk about your goals, challenges, and preferences. From there, we’ll recommend the therapeutic approach that fits best, and we’ll adapt it as we go.

Yes- We offer virtual therapy on Wednesdays and Fridays all across Minnesota.

Flexible Spending Account (FSA), Healthcare Savings Account (HSA) & any major Credit/Debit card are accepted.

True North Therapy Services does not accept insurance because we prioritize working directly for you, not for your insurance company. Insurance sets limits on sessions and treatment methods based on diagnoses, which may not always align with your supportive needs. By working privately, we can design a therapy experience that matches your preferences and goals exactly, without outside restrictions.

For clients wanting to use their insurance, I will happily provide you with a monthly superbill to submit to your insurance for potential reimbursement.
 

A monthly superbill is a detailed invoice from your therapist that can be submitted to seek reimbursement from your insurance for out-of-network benefits.

Here are some helpful questions to ask your insurance company about your out-of-network benefits:

  1. Does my health insurance plan include out-of-network benefits for outpatient mental health?
  2. Do I have an-out-of network deductible? If so, what is it and have I met it yet?
  3. How much does my plan reimburse for out of network benefits once I have reached my deductible?
  4. Is there a maximum allowed fee that my insurance plan will reimburse?
  5. Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?
  6. How do I submit claims for reimbursement?

90% of clients have some sort of out-of-network benefits and they just aren’t aware of it.

Your appointment slot is reserved for you. If you are unable to attend your appointment, I kindly ask for a 24-hour notice to cancel or reschedule. If something comes up last minute or you miss your appointment, I do charge the full session fee.

Matt understood me when I didn’t think anyone else did. I am very fortunate to have met Matt.
-Former Client

Matt has been so great and professional to work with. He is very passionate, knowledgeable and relatable. If I am ever in need of seeing a therapist again I will call True North Therapy Services.
-Former Client

Matt has been a pleasure to work with. He was so compassionate and understanding during my family's problems. I would recommend Matt to anyone and everyone.
-Mother of former client

Matt has been such a great professional to partner with. He’s very knowledgeable and is a great communicator to collaborate with
-Mental health professional

Have Questions? Get
in Touch!

Please enable JavaScript in your browser to complete this form.

We offer a free 15-minute phone call to see if we're a good fit.